Pet Services Terms & Conditions

Just Ask Joe Ltd
Last updated: January 2026

These Pet Services Terms & Conditions apply to all pet-related services provided by Just Ask Joe Ltd (“Just Ask Joe”, “we”, “us”) and should be read alongside our main Terms & Conditions. Where there is any conflict, the main Terms & Conditions take precedence.

1. Scope of Pet Services

Just Ask Joe provides practical pet support services for domestic pets, limited to:

  • Dog walking

  • Pet home visits (dogs and cats only)

  • Transporting pets to veterinary appointments where agreed in advance

Pet services may be booked:

  • As part of wider concierge support, or

  • As a standalone service

Just Ask Joe does not provide professional animal care, behaviour training, veterinary services or medical treatment, but is trained in dog first aid and can provide basic emergency first aid where appropriate.

2. Pets Covered

This policy applies only to:

  • Dogs and cats owned by the client

The following are explicitly excluded:

  • Exotic animals

  • Livestock

  • Reptiles, birds or specialist species

We reserve the right to refuse service for any animal outside this scope.

3. Dog Walking Conditions

Dog walking services are provided subject to the following conditions:

  • Dogs are walked one household at a time only

  • A maximum of two dogs per household unless otherwise agreed in writing

  • All dogs must be kept on a lead at all times

  • Off-lead walking is not offered under any circumstances

  • Dogs banned under UK law are not accepted. 

    • This includes, but is not limited to: Pit Bull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro and American XL Bully, or any dog that is prohibited under the Dangerous Dogs Act 1991 or subsequent legislation.

Just Ask Joe does not accept dogs with known behavioural or aggression issues. We are not qualified behaviour specialists and reserve the right to refuse or terminate a service if a dog’s behaviour presents a risk.

4. Home Visits and Property Access

Pet home visits may include feeding, basic care, welfare checks and companionship.

By booking this service, the client confirms that:

  • The pet has no known behavioural issues that could pose a risk

  • Just Ask Joe may enter the property when the client is not present, where agreed in advance

5. Key Holding

Key holding may be agreed:

  • Short-term (for specific bookings), or

  • Long-term (for regular clients)

Keys are stored securely and handled with reasonable care.

Keys are not insured beyond reasonable care, and Just Ask Joe cannot accept liability for loss or damage beyond this standard.

6. Client Responsibilities and Disclosures

The client confirms that:

  • They are the legal owner of the pet

  • They have full authority to instruct Just Ask Joe

  • All information provided about the pet is accurate and complete

  • The client is responsible for providing suitable and well-fitting leads, collars or harnesses. Just Ask Joe cannot accept liability for equipment failure unless caused by negligence.

  • The client confirms that their pet is appropriately vaccinated, treated for parasites where relevant, and fit to receive the services requested and can present proof upon request

Clients must complete a Pet Disclosure & Emergency Consent Form before services begin, including details of:

  • Health conditions

  • Behavioural history

  • Veterinary contact information

Failure to disclose relevant information may result in immediate termination of services and limits our liability.

The client remains responsible for the pet at all times.

7. First Aid, Medical Care and Veterinary Treatment

In line with the Animal Welfare Act 2006 and the Veterinary Surgeons Act 1966, Just Ask Joe is not a veterinary professional and does not provide veterinary diagnosis, medical advice or treatment.

Just Ask Joe is dog first aid trained and may administer basic emergency first aid only, where appropriate, to preserve life or prevent further injury until veterinary care can be accessed.

This does not include:

  • Administering medication

  • Ongoing treatment

  • Diagnosis

  • Clinical decision-making

Where prior consent has been given, emergency veterinary transport may be arranged in accordance with section 8 below.

8. Emergencies

In the event of an emergency:

  • Reasonable efforts will be made to contact the client as soon as practicable.

  • Where prior written consent has been provided via the Pet Disclosure & Emergency Consent Form, Just Ask Joe may take the pet directly to the nearest appropriate veterinary practice for urgent care. Where reasonably practicable, the client’s usual veterinary practice will be used.

  • Emergency action will be limited to basic emergency first aid and transport to a veterinary practice where required.

  • Just Ask Joe cannot guarantee outcomes in emergency situations.

9. Liability

Just Ask Joe will take reasonable care when providing pet services.

We do not accept liability for illness, injury or death of a pet unless directly caused by our negligence.

We are not responsible for:

  • Pre-existing medical conditions

  • Undisclosed behavioural issues

  • Acts of third parties or other animals

  • Environmental factors outside our reasonable control

Liability is limited in accordance with our insurance cover and applicable law.

10. Cancellations and Charges

Cancellations, late notice, failed access or pet unavailability are handled in line with our main Terms & Conditions.

We reserve the right to:

  • Charge for time booked where access is not available

  • Terminate services immediately if safety concerns arise

  • Services may be delayed or cancelled due to circumstances beyond reasonable control, including severe weather, illness or access issues, in line with the main Terms & Conditions.

  • Just Ask Joe cannot accept liability for damage caused by a pet to the client’s property unless directly caused by negligence.

11. Right to Refuse or Withdraw Services

Just Ask Joe reserves the right to refuse or withdraw pet services at any time if:

  • A pet’s behaviour presents a risk

  • Information has been withheld or misrepresented

  • The working environment is unsafe

12. Insurance

  • Just Ask Joe holds public liability insurance covering pet services provided on a lead.

  • We are dog first aid trained, with certification valid until 17 January 2029.

13. Privacy & Data Handling

Pet and client information is handled in accordance with our Privacy Policy.

14. Governing Law

These Pet Services Terms & Conditions are governed by the laws of England and Wales.

Need clarification?

If you have any questions about these terms, please get in touch before booking pet services.