PRIVACY POLICY- JUST ASK JOE LTD

Last updated: 6th Jan 2026

Just Ask Joe Ltd (“I” / “me” / “we”) is committed to protecting your privacy and handling your personal information fairly, respectfully and securely.

This Privacy Policy explains what personal information I collect, how it is used, and your rights under UK GDPR.

For the purposes of UK GDPR, Just Ask Joe Ltd is the data controller of the personal information collected.

1.What personal information do I collect?

Depending on how you contact or work with me, I may collect:

  • your name

  • email address

  • phone number

  • home or business address

  • information about the support you need

  • relevant instructions or notes relating to services

  • for business clients, company details and contact information

Children’s Information

In some situations, where necessary to deliver services safely and appropriately, I may collect limited information relating to children in the household such as names, routines, care requirements or safety considerations.
This information is only collected where necessary and only provided by a parent or legal guardian.

I do not collect unnecessary information and I do not sell personal data.

2. How do I collect your information?

Your information may be collected when:

  • you contact me via the website, email, phone, WhatsApp or social media

  • we discuss, plan or deliver services

  • I manage bookings and appointments

  • I issue quotes or invoices

3. Why do I collect your information? (Legal Basis)

I process personal information under the following lawful bases under UK GDPR:

Performance of Contract / Legitimate Interest

  • responding to enquiries

  • providing services

  • managing bookings and scheduling

  • communicating about work

  • issuing quotes and invoices

  • legal Obligation

  • financial record keeping

  • tax and accounting compliance

Children’s Information
Where children’s information is involved, it is processed only where necessary for service delivery and only with the authority of a parent or legal guardian.

4. How do I use your information?

Your information is used to:

  • deliver services effectively

  • communicate clearly and professionally

  • manage bookings and administration

  • meet legal and financial obligations

Your information will only be used for the purpose it was collected.

5. How is your information stored?

Personal information may be stored securely in:

  • email

  • administrative tools

  • booking systems

  • accounting software

Reasonable steps are taken to keep information secure and accessible only when required.

Any information relating to children is treated with particular care.

Where data is stored or processed outside the UK, appropriate safeguards are in place to ensure it is protected in line with UK GDPR.

6. How long do I keep your information?

Information is kept only as long as necessary.

  • enquiry-only information is deleted when no longer needed

  • client records are generally retained in line with UK legal and accounting requirements (normally up to 6 years)

7. Do I share your information with others?

I do not sell or pass your information to third parties for marketing.

Information may be shared with:

  •  trusted service providers supporting business operations (for example accounting or IT services)

  •  third-party suppliers if I help arrange services on your behalf, but only where relevant and discussed with you

  • authorities where legally required

8. Children’s Information

Where services involve households with children, I may need limited relevant information to safely and appropriately deliver support. This information is only collected from, and with the authority of, a parent or legal guardian.

I do not use children’s information for marketing, profiling or any purpose unrelated to the service being provided.

You may request to review, update or request deletion of information relating to your child at any time (where legally appropriate).

9. Photography and Marketing

Occasionally, non-sensitive before/after images or video footage may be captured for training or marketing. You may opt out at any time.

Children and photography
I do not photograph children.
No images will ever include identifiable children, children’s bedrooms, schools, uniforms, or personal items that could identify a child.

This applies equally to photos and video.

10. Your GDPR Rights

You have the right to:

  • access your data

  • correct inaccurate information

  • request deletion where appropriate

  • restrict or object to processing in certain situations

If you have concerns about how your data is handled, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise your rights, please contact:
Email: joe@justaskjoe.co.uk

11. Cookies

This website may use cookies for functionality and analytics. For more detail, please see the Cookie Policy.

12. Contact

If you have any questions about this policy or how your information is handled, please contact:

Just Ask Joe Ltd  

Registered in England & Wales  

Company Number: 14991606  

Email: joe@justaskjoe.co.uk